From what age do I need to pay entrance for my child?
At De Ballebak Rotterdam Zuid you pay for your child when he or she is 11 months old or up. So from the age of 12 months you need to pay entrance for your child.
Is it allowed to consume food and drinks I brought from home?
That is not allowed. De Ballebak has an extensive variety of food and drinks with enough choice for everyone.
My child has food allergies. Can I bring my own food and drinks?
For most food allergies (for example gluten allergy) we have alternatives. We advise to contact us well in advance.
When I make a reservation for a childrens party, can this be cancelled as necessary?
Cancellation is free within 48 hours in advance. Any cancellation after 48 hours will cost € 50,00.
When I make a reservation for a school trip or a group arrangement, can this be cancelled as necessary?
Cancellation is free within a period of 4 weeks. Any cancellation after 4 weeks with cost 25% of the total amount.
Is a 10-time visit card for the use of one child or is it possible for 10 children to enter at once?
It is possible to bring more children on a 10-time card at once to De Ballebak.
Is a 10-time visit card usable in all branches?
Yes it is.
For how long is a 10-time visit card valid?
A 10-time visit card is valid for one year.
Is it possible to pay with debit card at De Ballebak Rotterdam Zuid?
Yes you can pay with debit card.